Shipping policy

Sugar & Slay - The Beauty House

Thank you for shopping with Sugar & Slay - The Beauty House. We are committed to delivering your beauty essentials with care, efficiency, and transparency.

Please review our shipping policy below.

Sugar & Slay – The Beauty House

Shipping Locations

At this time, Sugar & Slay ships within the United States only.

International shipping will be introduced in the future.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

Please note: Processing time does not include shipping transit time.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.

Delivery times may vary depending on your location and carrier delays.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages

Sugar & Slay is not responsible for lost, stolen, or delayed packages once the order has been marked as delivered by the carrier.

If your package shows as delivered but you have not received it, please contact your local carrier directly.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered and the order has already shipped, Sugar & Slay is not responsible for replacement or refund.

Shipping Delays

Occasionally, shipping delays may occur due to carrier issues, weather conditions, or high-volume periods. We appreciate your patience in these situations.

Contact Us

If you have any questions regarding shipping, please contact us through the Contact Us page on our website.