Refund policy

At Sugar & Slay – The Beauty House, we take pride in delivering beauty essentials that meet the highest standards of quality and care.

Due to the hygienic nature of our products, all sales are final. We do not accept returns or exchanges for opened or used items.

However, your satisfaction is our priority. If your order arrives damaged, defective, or incorrect, we are happy to offer a replacement or refund.

Damaged or Incorrect Orders

If you receive an item that is damaged or incorrect, please contact us within 24 hours of delivery.

To be eligible for a replacement or refund:

    •    The item must be unused and in its original packaging

    •    Proof of damage (photo or video) is required

Once your claim is reviewed and approved, you may choose between:

    •    A replacement item, or

    •    A full refund to your original payment method

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

    •    Opened or used cosmetics

    •    Beauty tools that have been used

    •    Any item not in its original condition

How to Contact Us

To request a replacement or refund, please use the Contact Us form on our website and include:

    •    Your order number

    •    A brief description of the issue

    •    Clear photos or video of the product

Our team will respond within 1–2 business days.

Final Sale

All purchases are considered final sale unless the item arrives damaged or incorrect.